CRM Fundamentals
A short, practical customer operations skill. Learn it online or at an e-Learning Cafe, show it in a practical task, and have it recorded on your Skills Passport by NIBS.
Included in NIBS PlusSkills Passport skill recorded
- Duration
- Short course
- Mode
- Online or at an e-Learning Cafe
- Credential
- Skills Course Certificate
- Assessment
- Practical task, assessed
- Access
- Included in NIBS Plus
Course outcomes, hours and any Workplace Lab task are published as this course is confirmed.
What is this programme?
One of the practical Skill Courses in the Customer Operations area. You learn it, then show it in a short practical task. When the task is assessed as competent, the skill is recorded on your Skills Passport by NIBS.
Detailed outcomes and the number of hours are published as the course is confirmed.
Who is it for?
Anyone with NIBS Plus. No entry requirements.
How will I study?
Online through NIBS Campus, or at a NIBS e-Learning Cafe with a facilitator.
What credential do I receive?
A Skills Course Certificate on your Skills Passport, with the date it was verified. Skills add up toward Role Pathways. No CPD or external recognition is claimed.
What does it cost?
Included in NIBS Plus, monthly or prepaid. Not sold on its own at this stage.
How do I start?
- Join NIBS Campus freeOne short form.
- Add NIBS PlusMonthly, or prepaid for 3, 6 or 12 months.
- Start the courseIt appears in your campus as soon as your access is active.