Customer service

You'll learn

• Handle enquiries across phone, email and chat
• Resolve complaints and know when to escalate
• Work to service standards and turnaround times
• Record every interaction in the CRM
• Report on service performance

Skill Courses

• Customer Operations Customer Service Essentials A short practical skill in customer operations. Learn it, show it in a practical task, and have it recorded on your Skills Passport. Short course · Online or at an e-Learning Cafe Included in NIBS Plus View course
• Customer Operations CRM Fundamentals A short practical skill in customer operations. Learn it, show it in a practical task, and have it recorded on your Skills Passport. Short course · Online or at an e-Learning Cafe Included in NIBS Plus View course

Role Pathways

• Business Customer and CRM Operations Customer service, CRM, sales pipelines and customer administration. 10 to 12 weeks · 8 to 10 hours a week · Online, at an e-Learning Cafe, or at Katlehong Computer School Included in NIBS Plus View pathway

• Business

  Office Operations Administrator

  Run the everyday systems and administration of a modern workplace.

  Skills you will build: Microsoft 365 · Records and information management · Microsoft Excel

  10 to 12 weeks Entry-level

• Business

  Customer and CRM Administrator

  Manage customers, leads, enquiries and CRM information.

  Skills you will build: CRM · Customer service · Business communication

  10 weeks Entry-level

• Property

  Property Administrator

  Manage property records, tenants, leases and portfolio administration.

  Skills you will build: Property administration · CRM · Records and information management

  10 weeks Entry-level