Open now: 5 Role Pathways, 25 Skill Courses and 2 free courses. Coming soon: 13 more Role Pathways and 0 more courses. Filter by what you want, then start.
A NIBS Campus account is all you need: no payment and no application. Finish one and your certificate goes on your Skills Passport.
Free courseWorkplace
Build the professional habits every workplace needs: communication, teamwork, time management, customer service, problem solving, digital workplace skills, responsible information handling and workplace ethics.
10 modules, about 6 hours
Certificate of Completion
FreeWith a NIBS Campus account Start free
Free courseDigital Foundations
The free NIBS foundation course: computers, the internet, staying safe, AI tools, Windows, a first look at Word, Excel and PowerPoint, email and meetings, the cloud, working together online and digital habits for a South African workplace. Free, with a Certificate of Completion.
22 modules, about 45 hours
Certificate of Completion
FreeWith a NIBS Campus account Start free
Eight to twelve weeks toward a job you recognise: the occupation, the workflow, the tools and the Workplace Lab. Included in NIBS Plus. 5 open now, start any time; 13 coming soon.
Role PathwayDigital
Run a modern digital office: information systems, Microsoft 365, records and POPIA in practice. Every learner starts here.
10 to 12 weeks8 to 10 hours a weekWorkplace Lab
Professional Certificate
Included in NIBS PlusFrom R199 a month View pathway
Role PathwayBusiness
Customer service, CRM records, pipelines, tickets, complaints and customer communication across the modern customer journey.
10 to 12 weeks8 to 10 hours a weekWorkplace Lab
Professional Certificate
Included in NIBS PlusFrom R199 a month View pathway
Role PathwayBusiness
Support a project from setup to closure: records, scope, schedules, meetings, RAID, costs, change, reporting and handover.
10 to 12 weeks8 to 10 hours a weekWorkplace Lab
Professional Certificate
Included in NIBS PlusFrom R199 a month View pathway
Role PathwayBusiness
Prepare for practical work in customer-facing retail and store operations through structured learning and simulated workplace tasks.
About 112 hours of study and practice over 12 weeksAbout 9 hours a weekWorkplace Lab
Professional Certificate
Included in NIBS PlusFrom R199 a month View pathway
Role PathwayBusiness
Build practical hospitality skills for hotels, guest houses, lodges, B&Bs and related service environments through practical activities and simulations.
About 107 hours of study and practice over 12 weeksAbout 9 hours a weekWorkplace Lab
Professional Certificate
Included in NIBS PlusFrom R199 a month View pathway
Role PathwayPeople
HR administration, employee records, payroll and HR systems.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayMarketing
Content, social media, campaigns and digital analytics.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayFinance
Suppliers, quotations, procurement and tender administration.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayBusiness
SME and business administration, and running your own digital business operations.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayTechnology
IT support, users, systems, networks, cloud and troubleshooting.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayTechnology
Business information systems: how data flows, whether systems serve the process, and how to govern them.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayBusiness
Processes, workflows and operational improvement.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayPeople
Technology and process adoption, and organisational change.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayTechnology
ERP administration and integrated business systems.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayDigital
Data, reporting, dashboards and decision support.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayFinance
Practical preparation for bookkeeping, finance administration and day-to-day business finance operations.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayFinance
Practical preparation for client-facing and administrative work in financial services operations.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Role PathwayBusiness
Practical preparation for operational and administrative roles in the private security sector.
Workplace Lab
Professional Certificate
Coming soonNot open to start yet View pathway
Short and practical, each one a module of a Role Pathway taught on its own. Finish it for a Certificate of Completion on your Skills Passport. Included in NIBS Plus. 25 open now; 0 coming soon.
Skill CourseOffice Productivity
A letter, a memo or a report is often the first thing a client, a supplier or a manager sees of your work. Before anyone reads a word, the layout has already said "careful" or "careless".
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseOffice Productivity
Build workbooks you can trust in Excel: data entry, formulas and functions, tables, sorting and filtering, charts and a one-page business report.
About 21 hours
Certificate of Completion; Skills Certificate when your assessed brief is Competent
Included in NIBS PlusFrom R199 a month View course
Skill CourseOffice Productivity
Managers make decisions from numbers an administrator captured: how many client requests are open, what the office spent, which service is growing. If the data is wrong, the decision is wrong, and nobody notices until it costs money.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseOffice Productivity
Write professional letters, reports and CVs in Word: formatting, styles, tables, graphics, references and working on a document with other people.
About 21 hours
Certificate of Completion; Skills Certificate when your assessed brief is Competent
Included in NIBS PlusFrom R199 a month View course
Skill CourseOffice Productivity
Plan, design and deliver clear presentations in PowerPoint: slides, the Slide Master, tables, charts, media, animation and presenting to management.
About 16 hours
Certificate of Completion; Skills Certificate when your assessed brief is Competent
Included in NIBS PlusFrom R199 a month View course
Skill CourseOffice Productivity
A planned 12 weeks of practical Word, Excel and PowerPoint skills ending in one connected business project. A NIBS Skill Pathway; not a Microsoft certification.
12 weeks, about 67 hours
Certificate of Completion; Skills Certificates where assessed briefs are Competent
Included in NIBS PlusFrom R199 a month View course
Skill CourseWorkplace
Meetings cost an organisation the time of everyone in the room. A well-run meeting has the right people, a clear agenda, a record of what was decided and actions that actually happen.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseWorkplace
Every organisation runs on records: contracts, invoices, staff files, minutes, client correspondence. When they are well organised, anyone can find the right version in seconds and only the right people can open them.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseCustomer Operations
Customers remember how an organisation made them feel: whether they were listened to, whether they had to chase, whether someone owned their problem. Two businesses with the same prices and products can win or lose customers on that alone.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseCustomer Operations
A CRM is only as good as the records in it. When the records are right, anyone in the team can see who the customer is, what they bought, what they asked last week and what was promised.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseCustomer Operations
Every service desk, contact centre and customer support team runs on a queue. On a Monday morning there may be twenty requests waiting, and one of them is the customer whose staff will not be paid tomorrow.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseCustomer Operations
A complaint is a customer telling you, often at cost to their patience, exactly what went wrong. Handled well, a complaint can leave a customer more loyal than before.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseProject Work
Plans are carried out one action at a time. When actions have no owner, no date or no follow-up, they go quiet, and quiet actions become late milestones.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseProject Work
A schedule answers the question every sponsor asks: "when?". A good one also answers "what decides that date?" and "what happens if this slips?".
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseProject Work
Every project meets trouble. The difference between a project that recovers and one that fails is usually how early the trouble was seen and how clearly it was put in front of the person who could act.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseRetail
The first week in any store is mostly about learning what is expected: when to arrive, what to wear, how to speak to customers, who decides what, and what a normal morning looks like. People who understand this early are trusted earlier.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseRetail
A customer decides within seconds whether they are welcome. Whether they come back often depends on how they were treated, not just on what they bought.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseRetail
The till is where the store's promises meet the customer's money. A mistake here costs somebody: if you undercharge, the store loses; if you overcharge, a customer is cheated and the store loses their trust.
About 7 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseRetail
A store cannot sell what it does not have, and cannot know what it has unless the stock record is true. When a delivery is signed for without being checked, the store pays for stock that never arrived, damaged stock it cannot sell and goods it did not order.
About 7 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseRetail
Every store has customers who are upset. Sometimes the store is at fault, sometimes not, and often both.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseHospitality
Guests forget the colour of the curtains. They remember how they were treated: whether someone noticed them, listened, and did what they said they would.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseHospitality
The room is what the guest pays for. A warm welcome cannot make up for a hair in the shower, a missing towel or a kettle that trips the power.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseHospitality
The front desk is where a stay begins and ends, and where every problem eventually arrives. Reception staff handle bookings, rooms, access cards, money, messages and personal information, often with a queue in front of them and the phone ringing.
About 6 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseHospitality
A booking is a promise: a room of a certain kind, on certain nights, at a certain price, on certain terms. When the reservation is right, the guest arrives to a smooth check-in.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
Skill CourseHospitality
Things go wrong in every hotel: a room is not ready, a meal is cold, a bill is wrong, a noise keeps a guest awake. Guests often judge a hotel less by the problem than by how it was handled.
About 5 hours
Certificate of Completion
Included in NIBS PlusFrom R199 a month View course
The formal route. Each qualification states whether approval to deliver it is confirmed, pending or planned. Register interest and hear first.
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